I want you to be happy with your KB Design purchase! If you are not fully satisfied with your order, you may return it for refund or exchange, minus shipping charges, if notified within seven days of receipt of your order. To be eligible for a return, your item must be unused and in the same condition in which it was received. No returns/exchanges are accepted after seven days of receipt, but a merchandise credit will be issued. Custom orders are not eligible for return.
ALL SALES ARE FINAL for Eterna Bracelets; re-welding is free of charge. If I am notified of any issues with a charm or connector added to your Eterna Bracelet within seven days of purchase, it will be eligible for replacement at no charge; after seven days a small replacement fee will be assessed.