ETERNA PERMANENT JEWELRY™ FAQS
Our permanent jewelry, called the Eterna Permanent Jewelry™ collection, is a 14k gold or sterling silver chain that is custom-sized just for you and welded permanently and painlessly in a flash! Because it is welded together, the chain does not need a clasp and you don't ever have to take it off, unless you want to! It's the ultimate friendship bracelet, so fun and easy and oh-so chic! You can add any of our exclusive diamond or gemstone charms or connectors if you'd like to add a little sparkle!
We use only the finest solid 14k gold and sterling silver chains. Since we want our Eterna Permanent Jewelry™ to last forever without tarnishing, we do not use silver/gold-plated or gold-filled chains or charms. Our exclusive charms are handcrafted of solid 14k gold with real diamonds and gemstones.
Life happens! Although permanent jewelry is made to last, chains may break if they get caught on something. No need to panic- just keep your chain and I will re-weld it for you free of charge. KB Design HTX is not responsible for lost, broken or damaged jewelry. If you need to remove your permanent jewelry for any reason, just snip it at the jump ring and I will re-weld it for you when you’re ready.
Since your Eterna Permanent Jewelry™ is solid 14k gold or sterling silver, you will not have any issues going through airport security.
You may be asked to remove your permanent jewelry for an MRI or surgery. If so, just snip it at the jump ring and save the chain, and your piece will be re-welded at no charge when you’re ready to put it back on!
Not at all! The welding process is a quick, painless flash of light!
KB Design HTX is an appointment-only studio in Houston and Brenham. You can find us at pop-ups throughout the year with no appointments required.
Bring him on!! Eterna Permanent Jewelry™ is not just for the ladies-we have many options that appeal to men! Scroll through our Instagram and you will see that many couples love to celebrate their anniversary or special occasions with an Eterna™ Permanent Bracelet!
ALL ETERNA PERMANENT JEWELRY™ SALES ARE FINAL. Since Eterna Permanent Jewelry™ is a custom item, it is not eligible for return. Although permanent jewelry is designed to last, it does not mean that it is unbreakable. We will ensure that your Eterna Permanent Jewelry™ is welded securely during your appointment, but if it is caught on something it may break! I will happily re-weld your piece free of charge if necessary. Stretched or damaged chains may need to be replaced rather than repaired.
KB Design HTX is not responsible for lost, broken, or damaged jewelry. If I am notified of any issues with a charm added to your Eterna Permanent Jewelry™ within seven days of purchase, it will be eligible for a replacement at no charge; after seven days a small repair or replacement fee will be assessed.
Minimum age for Eterna Permanent Jewelry™ is 10 years old. Anyone under the age of 16 must be accompanied by a parent.
All of our 14k gold and sterling silver is hypoallergenic and nickel free, although I don’t recommend permanent jewelry if you have ever had an allergic reaction to 14k gold or sterling silver.
We allow about 15-20 minutes per piece of permanent jewelry, so please let us know at the time of booking if your appointment is for more than one person so we can allot the proper amount of time. If you are planning on more than one piece of permanent jewelry please let us know so we allow enough time for your appointment.
Private Event FAQS
Absolutely!! Perfect for bridesmaids’ luncheons or baby showers, birthday parties or book clubs, girls' night-out or bachelorette parties, Eterna Permanent Jewelry™ is a fun and one-of-a-kind experience to share with others! Please see the Private Events page for more details, or email firstname.lastname@example.org or fill out the contact form to book your next event. The KB Design HTX studio in Houston is also available for booking small events.
No, there is no charge for bringing the Eterna Permanent Jewelry™ experience to your private event. There is a six bracelet minimum guarantee for events in the Houston area, and a ten bracelet minimum guarantee for events outside of Houston. For travel over 150 miles outside of Houston, a small travel fee will be assessed.
We need a sheltered area with access to an electrical outlet and room for the welder and a display of our gorgeous chains and charms. A table with two chairs is ideal but we can also set up on a kitchen counter or bar area, as long as there is room for two people to stand.
Yes, Eterna Permanent Jewelry™ makes the perfect gift for your bridesmaids, mother-of-the-bride, and mother-of-the-groom! You can pre-select the options before the event or we can bring our full selection of chains and charms for your besties to choose from. Contact us to discuss details!
Yes, studio parties are so much fun! Invite your friends, bring a bottle of bubbly and celebrate with the grown-up friendship bracelet that is the Eterna™ permanent bracelet! Fill out the contact form here to get started!
All in-stock jewelry will be mailed within 2-4 days; please allow 10-14 days for custom items or special orders. Free shipping in US via USPS. Expedited shipping is available for additional cost- options are available at checkout.
All customers will receive a confirmation email with tracking information when order has shipped. Contact us for any questions you may have about shipping!
I want you to be happy with your KB Design HTX purchase! If you are not fully satisfied with your order, you may return it for a full refund or exchange, minus shipping charges, within seven (7) days of receipt of your order. To be eligible for a return, your item must be UNUSED and in the same condition in which it was received. No returns/exchanges are accepted after seven (7) days of receipt, but a store credit will be issued. Store credit will be issued for any items returned within 30 days. If 30 days have elapsed since your purchase, we are not able to offer a refund or exchange.
To be eligible for a return, your item must be unused and returned in the same condition and original packaging in which it was received. Please email hello@kbdesignhtx to request a return. You are responsible for any costs incurred in returning your jewelry. For your protection, please pack your return in the original box, insure your item and keep your shipping receipt. KB Design HTX is not responsible for items damaged or lost in transit. Once your return is processed, the purchasing card will be credited for the merchandise amount only. Shipping is not refundable.
Custom orders are not eligible for return.
ALL SALES ARE FINAL FOR ETERNA PERMANENT JEWELRY™; re-welding is free of charge. If I am notified of any issues with a charm or connector added to your Eterna Permanent Jewelry™ within seven days of purchase, it will be eligible for replacement at no charge; after seven days a small replacement fee will be assessed.
We take great pride in the quality and craftsmanship of KB Design HTX jewelry. However, jewelry by its very nature is delicate. If you should need a repair on any KB Design HTX jewelry piece, please email email@example.com Repairs will be assessed on an individual basis.
All jewelry is handmade by Kelly Broesche in her Houston, Texas studio. It is shipped from the studio as well!
I am honored to make jewelry for your wedding party! I provide special pricing for any order of 5 or more of the same item. Please contact me for details.
Since KB Design HTX jewelry is handmade to order, there is room for customization. All designs are available in 14k gold by special order. Please contact me to see what we can create together!
Yes, all KB Design HTX jewelry is hypoallergenic and nickel-free, including all chains and charms in the Eterna Permanent Jewelry™ Collection. The only exception is if you have an allergy to 14k gold or sterling silver.
Would you like to sell KB Design HTX jewelry at your store? I'd love to chat with you! Please contact us to discuss the details!