THE NAOMI ELOISE SUMMER SALE IS HERE! Most pieces are one-of-a-kind, so if you see a piece you like, grab it before it's gone! Check product descriptions carefully for sizes or style specifics-the exact piece described is what is for sale. Sale does not include custom orders. ALL SALES ARE FINAL

FREQUENTLY ASKED QUESTIONS

WHAT IS GOLD-FILLED?

Gold-filled is a solid layer of gold bonded to a base metal, such as brass. The gold layer is much thicker and lasts much longer than gold-plated items. Only 14k gold-filled wire is used for all KB Design jewelry, to provide the look of solid gold jewelry at a more affordable price. With proper care, gold-filled jewelry can last for years, even with daily wear. Remove your earrings before brushing your hair or showering, and keep all jewelry away from chemicals and products. Chlorine and salt water are definite no-no's! Remove your jewelry before you take a swim. It’s best to store wire jewelry in the box it comes in to keep it from getting misshapen. 

 WHAT IS BRONZE?

Bronze is an alloy of copper, which gives it a warm golden hue. All bronze used by KB Design is nickel-free and hypoallergenic. Bronze will naturally patina over time, which gives it the appearance of being old. If this aged look isn’t for you, your bronze bracelet can be brought back to its shiny golden hue with any copper polish. Some people may have a chemical reaction that turns their skin green or gray when the sweat in their skin comes in contact with bronze. This color is not harmful and can be washed off easily with soap and water.

 IS YOUR JEWELRY HYPOALLERGENIC?

Yes, all KB Design jewelry is hypoallergenic and nickel-free. The only exception is if you have an allergy to 14K gold or sterling silver. 

 HOW DO I CLEAN MY JEWELRY? 

Your earrings can be cleaned with a soft cloth to remove oils and residue. Any tarnish can be removed by gently wiping with a tarnish removing cloth. Proper care should be taken to store wire jewelry in flat boxes to keep it from getting misshapen. Silver bracelets can be cleaned with any silver polish or polishing cloth. Bronze bracelets can be polished with copper polish.

WHAT IS OXIDIZED STERLING SILVER?

Blackened or oxidized silver is true sterling silver, but it’s surface has been intentionally darkened by introducing it to a chemical process. This patina, a surface color that occurs when the silver is introduced to sulfides, is a sped up version of the natural tarnishing process. A layer of silver sulfide forms on the exterior of the metal giving it a blackened look. Like other patinas, oxidized silver is just a surface treatment and does not change the internal color or properties of the metal. Over time and depending on the amount of wear you give your pieces, the oxidized finish will polish off and the true color of the silver will shine through.

The look of your blackened silver piece will gradually change over time,  depending on how often it’s worn and what it’s exposed to while you’re wearing it. It’s best to remove your oxidized silver jewelry before aggressive contact and when showering or washing your hands to prolong the dark color. Exposure to perfumes, hair products and other chemicals can wear away the oxidized surface, returning the sterling silver to its natural bright state. In general, oxidized silver jewelry should not be cleaned with jewelry cleaning dips or aggressive polishing that will strip the blackened surface. If cleaning is necessary, use mild dish detergent and soft toothbrush with as little rubbing as possible.

Your oxidized (black) silver jewelry will naturally lighten in color over time. It’s unavoidable with love and wear, but as a courtesy I offer free re-oxidation. If you’d like to send your pieces back, I will re-oxidize and return it to you (I just ask that you pay for shipping). Email me for more information.

 MAY I PLACE A CUSTOM ORDER?

Since all jewelry is handmade to order, there is room for customization. All designs are also available in solid 14k yellow or rose gold by special order. Please contact me to see what is possible!

 DO YOU MAKE JEWELRY FOR WEDDING PARTIES?

I am honored to make jewelry for your wedding party! I provide special pricing for any orders of 3 or more of the same item- please contact me for details. 

WHAT IF MY ETERNA BRACELET BREAKS OR I HAVE TO CUT IT OFF?

Life happens! Chains will break if they get caught on something, but you don't need to panic! Just keep your chain and I will re-weld it for you no charge. There may be times you have to remove your bracelet- if so, cut it at the jump ring. I'll re-weld it when you'd like to put it back on. 

REFUNDS AND EXCHANGES

I want you to be happy with your KB Design purchase! If you are not fully satisfied with your order, you may return it for a full refund or exchange, minus shipping charges, if notified within seven days of receipt of your order. No returns/exchanges are accepted after seven days of receipt, but a merchandise credit will be issued.  Custom orders are not eligible for return.
ALL SALES ARE FINAL for Eterna Bracelets; re-welding is free of charge. If I am notified of any issues with a charm or connector added to your Eterna Bracelet within seven days of purchase, it will be eligible for replacement at no charge; after seven days a small  replacement fee will be assessed.