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FREQUENTLY ASKED QUESTIONS

WHAT IS GOLD-FILLED?

Gold-filled is a solid layer of gold bonded to a base metal, such as brass. The gold layer is much thicker and lasts much longer than gold-plated items. Only 14k gold-filled wire is used for all KB Design jewelry, to provide the look of solid gold jewelry at a more affordable price. With proper care, gold-filled jewelry can last for years, even with daily wear. Remove your earrings before brushing your hair or showering, and keep all jewelry away from chemicals and products. Chlorine and salt water are definite no-no's! Remove your jewelry before you take a swim. It’s best to store wire jewelry in the box it comes in to keep it from getting misshapen. 

 WHAT IS BRONZE?

Bronze is an alloy of copper, which gives it a warm golden hue. All bronze used by KB Design is nickel-free and hypoallergenic. Bronze will naturally patina over time, which gives it the appearance of being old. If this aged look isn’t for you, your bronze bracelet can be brought back to its shiny golden hue with any copper polish. Some people may have a chemical reaction that turns their skin green or gray when the sweat in their skin comes in contact with bronze. This color is not harmful and can be washed off easily with soap and water.

 IS YOUR JEWELRY HYPOALLERGENIC?

Yes, all KB Design jewelry is hypoallergenic and nickel-free. The only exception is if you have an allergy to 14K gold or sterling silver. 

 HOW DO I CLEAN MY JEWELRY? 

Your earrings can be cleaned with a soft cloth to remove oils and residue. Any tarnish can be removed by gently wiping with a tarnish removing cloth. Proper care should be taken to store wire jewelry in flat boxes to keep it from getting misshapen. Silver bracelets can be cleaned with any silver polish or polishing cloth. Bronze bracelets can be polished with copper polish.

 MAY I PLACE A CUSTOM ORDER?

Since all jewelry is handmade to order, there is room for customization. All designs are also available in solid 14k yellow or rose gold by special order. Please contact me to see what is possible!

 DO YOU MAKE JEWELRY FOR WEDDING PARTIES?

I am honored to make jewelry for your wedding party! I provide special pricing for any orders of 3 or more of the same item- please contact me for details. 

WHAT IF MY ETERNA BRACELET BREAKS OR I HAVE TO CUT IT OFF?

Life happens! Chains will break if they get caught on something, but you don't need to panic! Just keep your chain and I will re-weld it for you no charge. There may be times you have to remove your bracelet- if so, cut it at the jump ring. I'll re-weld it when you'd like to put it back on. 

REFUNDS AND EXCHANGES

I want you to be happy with your KB Design purchase! If you are not fully satisfied with your order, you may return it for a full refund or exchange, minus shipping charges, if notified within seven days of receipt of your order. No returns/exchanges are accepted after seven days of receipt, but a merchandise credit will be issued.  Custom orders are not eligible for return.
ALL SALES ARE FINAL for Eterna Bracelets; re-welding is free of charge. If I am notified of any issues with a charm or connector added to your Eterna Bracelet within seven days of purchase, it will be eligible for replacement at no charge; after seven days a small  replacement fee will be assessed.